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Privacy policy

  • SAR services

🛡️ Your Privacy is Our Priority at
"Sar Services FZE"

This Privacy Policy explains how the “Sar Services FZE” application and website (collectively referred to as the “Platform” or “We”) collect, use, and protect the personal information you provide to us when using our services.

By using the Platform, you agree to the data collection and usage practices described in this Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Information Type Examples of Data Collected Purpose of Collection
A. Basic Identity Information Full name, phone number, email address, date of birth. Account creation, communication regarding orders, marketing (with consent).
B. Order Information Shipping address, billing address, products ordered, payment details (encrypted). Processing, managing, and fulfilling orders, after-sales services.
C. Usage Data Internet Protocol (IP) address, browser type, operating system, pages visited, visit times, actions taken on the Platform. Analyzing usage trends, improving Platform performance and user experience, fraud prevention.
D. Geolocation Data Precise or approximate location (collected only with user consent). Providing delivery services, displaying nearby products and offers.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: Managing accounts, fulfilling orders, processing payments, and sending order status notifications.
  • To Enhance User Experience: Personalizing content, offers, and displayed products to match your interests.
  • For Marketing and Communications: Sending newsletters, promotional offers, and updates (the user has the right to unsubscribe at any time).
  • For Security and Protection: Detecting and preventing fraud, and protecting the Platform and its users.
  • For Analytics: Conducting research and analysis to evaluate Platform performance and develop our services.

3. Sharing and Disclosure of Information

We may share your personal information with third parties only in the following instances and according to the required limits:

  • Service Providers: We share data with companies that help us operate the Platform (such as shipping and delivery partners, payment processors, and marketing firms). These partners are obligated to maintain the confidentiality of the information.
  • Third-Party Sellers: If you purchase through a third-party seller on our Platform, we may share necessary contact and shipping data with them to complete the order.
  • Legal Requirements: We may disclose your information if required by law or judicial order, or to protect our rights and property.

4. Data Security and Protection

We are committed to protecting your data. We use appropriate technical and administrative security measures (such as encryption, firewalls, and access controls) to help prevent unauthorized access, alteration, disclosure, or destruction of the personal information we collect.

5. Cookies

The Platform uses cookies and similar technologies to track user activity and enhance the browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of some parts of the Platform.

6. User Rights

As a user of “Sar Services FZE,” you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request the correction of any inaccurate or incomplete data.
  • Right to Erasure/to be Forgotten: Request the deletion of your personal data (subject to legal obligations to retain certain data).
  • Right to Object: Object to the use of your data for direct marketing purposes.

7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. All amendments will be posted on this page, and your continued use of the Platform after the update constitutes your acceptance of the revised Policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us via:

  • Email: [email protected]
  • Mailing Address: Business District – Ajman, C1 Building, 1F, SF5133
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